Job Description

Key Responsibilities: Job description includes, but may not be limited to, the following:
Job Description
 Provide highest level of customer service by professionally handling the customer
 Guide customer’s engineers/ technicians on proper installation of our products
 Provide Onsite Technical support to the customer
 Conduct technical training programs for customer’s engineers/ technicians
 Investigation of Customer Returned parts and actions to be taken
 Preparation and submittal of Service reports upon investigation of return material.
 Tracking of customer complaints and warranty claims of products
 Update the daily reported complaints/warranty claims in system (QSYS).
 Inspection of customer return material for the repairing and submit the repairing offer to the
customer.
 Maintain the documents and records accordance to ISO 9001:2015

Key Skills

After Sales,Technical Sales,Customer interaction

📌 Quality engineer after sales (Pune)
🏢 WerklyConsulting
📍 Pune