Job Title: Customer Support Associate – US Healthcare (Voice)

Looking for Aug 13th joiners

Experience Required

Fresher or Minimum 6 months of experience in healthcare BPO or similar domain
Key Skills & Requirements

Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy
English Proficiency: B1H level or higher (excellent verbal and written communication skills)
Basic understanding of US healthcare processes (patient care, claims, pharmacy support, or member call preferred)
Strong attention to detail and ability to work in a rapid-paced environment
Proficiency in using MS Office tools and CRM systems is a plus
Key Responsibilities

Handle inbound and outbound calls related to US healthcare queries such as patient care, pharmacy support, grievance, and appeal cases
Provide accurate information while maintaining professionalism and empathy
Ensure all data entry and updates are accurate and timely

Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA)
Additional Details

Shift Timings: Night Shift (Rotational)
Week Off: Rotational
Work Environment: Work from Office

📌 US healthcare customer support (Bengaluru)
🏢 ResultsCX
📍 Bengaluru