We are looking for a technically skilled and customer-focused professional to manage helpdesk support, on-site installations, and vendor coordination for Interactive Flat Panel Displays (IFPD) and AV solutions deployed across client sites/schools. This role is critical to ensuring smooth product deployment, minimal downtime, and robust after-sales service.
Key Responsibilities

Helpdesk & Technical Support
Manage and resolve support tickets related to IFPD, AV systems, projectors, sound systems, and connected peripherals
Provide first-level and second-level troubleshooting (hardware, software, connectivity issues)
Maintain SLA-based response and resolution timelines
Escalate unresolved issues to OEM/vendor technical teams and track closure
Maintain a ticketing/CRM log of all issues, resolutions, and recurring problems

Installation & Deployment
Plan and oversee installation of IFPDs, AV equipment, and interactive learning solutions at client/school sites
Coordinate site readiness (power, mounting, networking) prior to installation




Ensure installations follow technical and safety standards
Conduct post-installation testing, calibration, and user orientation/demo
Prepare installation checklists, sign-off documents, and handover reports

Vendor Management
Identify, evaluate, and onboard vendors for IFPD, AV equipment, mounting hardware, and installation services
Negotiate pricing, AMC (Annual Maintenance Contract) terms, and warranty conditions
Monitor vendor performance (turnaround time, quality, compliance)
Manage spare parts inventory and replacement processes with vendors
Ensure timely renewal of AMCs and warranty documentation

Documentation & Reporting
Maintain asset inventory (serial numbers, warranty status, AMC coverage) for all installed devices
Prepare periodic reports on ticket volumes, resolution TAT, installation status, and vendor performance
Document SOPs for installation, troubleshooting, and escalation processes

Coordination
Liaise with sales/busines

📌 Executive/Manager – Helpdesk, Installation (Noida)
🏢 Makerspace Masters
📍 Noida