Job Description – Manager – Ocean Operations Department : Ocean Operations Location : Magarpatta, Pune About the Rol e The Manager – Ocean Operations is responsible for leading end-to-end Ocean Import and Export operations, ensuring seamless execution of FCL and LCL shipments while maintaining operational excellence, customer satisfaction, and regulatory compliance. The role acts as the central point of coordination between customers, shipping lines, overseas agents, customs brokers, transporters, warehouses, and internal stakeholders to ensure timely cargo movement. The position also drives process improvements, team development, cost optimization, and service delivery in line with organizational objective s. Responsibilit ies Ocean Operations Managem ent:Lead end-to-end Ocean Import and Export operations for FCL and LCL shipme nts.Ensure timely booking, shipment execution, documentation, customs coordination, and cargo deliv ery.Monitor vessel schedules, shipment milestones, cargo movement, and operational timeli nes.Coordinate with shipping lines, NVOCCs, overseas agents, CFS,



ICDs, transporters, and Customs House Agents (C HA).Manage shipment exceptions, operational escalations, and ensure timely resolut ion.Handle special cargo including project cargo, hazardous cargo, and reefer shipments, where applica ble. Customer & Stakeholder Manage ment:Build and maintain robust relationships with customers, overseas offices, carriers, and business part ners.Ensure proactive communication regarding shipment status, delays, and operational upd ates.Participate in customer review meetings and support key account manage ment.Resolve customer queries and escalations while ensuring high service stand ards. Documentation & Compl iance:Oversee preparation and verification of Bills of Lading, Shipping Bills, Delivery Orders, invoices, and shipping document ation.Ensure compliance with Customs regulations, DGFT guidelines, international trade regulations, and company SOPs.Maintai

📌 Operations Manager (Maharashtra)
🏢 ATA
📍 Maharashtra