About the Role We are looking for a Telesales Executive to drive outbound lead conversion for our academy programs and to own the day-to-day engagement of our sports pickup games community. This is a desk-based, full-time role for someone who thrives on the phone, is comfortable with high daily call volumes, and can independently run a WhatsApp-first community without hand-holding. You'll be the first voice prospects hear and the steady presence our players message every week. Key Responsibilities 1. Outbound Telecalling & Lead Conversion • Make 150–200 outbound calls per day to prospective academy leads and community prospects. • Clearly communicate academy program details, schedules, and pricing to prospects. • Handle lead follow-ups and basic query handling with a solution-first approach. • Maintain accurate, complete call notes and update lead records on shared trackers/CRM after every interaction. • Flag promising or conversion-ready leads to the Academies Manager / Operations Head for further follow-up. • Consistently work toward daily and weekly calling and conversion targets. 2.
WhatsApp Sports Community Management • Own and manage player WhatsApp groups — share weekly schedules, slot reminders, and game updates. • Keep the community engaged with current game formats, polls, challenges, and activity updates. • Be the go-to point of contact for player queries, feedback, and requests. • Celebrate community milestones — standout players, regulars, and special game days. 3. New Initiatives & Community Growth • Proactively propose and drive new engagement ideas across WhatsApp and social channels. • Support growth in new sign-ups through creative community-led campaigns. • Bring a self-starter mindset — identify what's not working and fix it without waiting to be asked. 4. Coordination & Reporting • Share weekly reports on call volume, conversions, community engagement, and new sign-ups. • Report to the Operations Head on performance, escalations, and resourcing need