This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This Position reports to: Manager Order Handling Your role and responsibilities In this role, you will have the chance to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed. The work model for the role is:
Li-Onsite This role is contributing to the Electrification business in Distribution Solution division at Nashik, India You will be mainly accountable for: Acting as interface connecting customers with internal functions (e.g. sales, operations and research and development). Provide customer support for technical queries Guide customers on type test scope and compliance needs (as per applicable IEC/IS/customer specification). Support preparation and sharing of type test documents: test certificates/reports, test summaries, compliance statements, technical deviations/clarifications. Conducting the process Audit at Customer Factory Handle technical issue troubleshooting; drive closure with internal stakeholders and maintain proper documentation/tracking. Build standard responses/FAQ for recurring customer technical and testing queries. Qualifications for the role B.Tech / BE in Electrical Engineering 8 to 12 years of experience in technical s