Looking for an experienced AM - Banquets from any branded hotels with at least one year experience in similar role and can join immediately. Main Duties Customer Service Ensures the delivery of brand promise and provides exceptional guest service at all times. Provides excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with valuable working relationships. Establishes a rapport with guests maintaining good customer relationships. Financia lAssists to improve productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines .Assists to ensure that the restaurant is operated in line with maximising profit while delivering on the brand promise .Assists the Assistant General Manager II to achieve the monthly and annual personal target and the restaurant’s revenue .Ensures that all hotel,
company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial informatio nAssists in the inventory management and ongoing maintenance of hotel operating equipment and other assets .Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system . Operation alEnsures that minimum brand standards have been implemente d.Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemente d.Responds to the results of the Consumer Audit and ensures that the relevant changes are implemente d.Ensures that Food and Beverage team members work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams ”.Assists in conducting monthly inventory checks on all operating equipment and supplie s.Have a