Centre Manager – Luxury Longevity & Aesthetic Practice Location: Nariman Point, Mumbai About Angel Health Centre Angel Health Centre is a private, physician-led longevity and regenerative aesthetics practice located in the heart of South Mumbai. We combine advanced medical science, personalised diagnostics, longevity medicine and aesthetic care to deliver an exceptional experience for discerning individuals who value privacy, precision and excellence. We are looking for a highly driven Centre Manager to lead the day-to-day operations of our luxury practice while ensuring an outstanding client experience and supporting the business's growth. Role Overview The Centre Manager will be responsible for managing the complete operations of the centre, ensuring exceptional patient experience, driving business performance, supervising staff, improving operational efficiency, and supporting marketing and business development initiatives. This role requires someone who combines operational excellence with a hospitality mindset and commercial acumen.
Key ResponsibilitiesCentre Operations Oversee complete day-to-day functioning of the centre Ensure smooth patient flow and appointment scheduling Maintain premium standards of service and presentation Supervise reception, coordinators and support staff Monitor inventory, vendor relationships and procurement Ensure compliance with operational protocols and documentation Patient Experience Deliver a five-star guest experience from enquiry to follow-up Resolve client concerns with professionalism and empathy Build long-term relationships with clients Ensure every interaction reflects the brand's premium positioning Business Development Improve consultation-to-treatment conversion Develop referral relationships with doctors, luxury hotels, corporates and strategic partners Coordinate client engagement initiatives and events Identify opportunities to increase repeat visits and memberships Marketing Coordination Coordinate with the digita