This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This Position reports to: Manager Order Handling Your role and responsibilities In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed. The work model for the role is:



Li-Onsite This role is contributing to the Electrification business in Distribution Solution division at Nashik, India. You will be mainly accountable for: Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score. Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products. Acting as the first port of call for customers’ queries and orders and ensuring the resolution of customer issues. Supporting in pre-sales or after-sales service by resolving customer issues and ensuring effective and productive customer communication by utilizing specific commercial communication tools. Drive continuous improvement initiatives across business processes to enhance order execution efficiency and operational excellence. Lead digitalization and automation projects

📌 Order Handling Engineer (Maharashtra)
🏢 ABB
📍 Maharashtra