This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Summary This role will act as a critical bridge between country business teams (Sales, Medical, KAM) and global product teams, ensuring that local business needs are accurately represented while driving adoption of standardized CRM processes. The ideal candidate brings solid CRM functional expertise, deep understanding of pharma commercial operations, and the ability to influence business stakeholders and drive adoption at scale. About the Role Location - Hyderabad LI Hybrid Key Responsibilities: 1. Country CRM Usage & Business Representation A. Represent country CRM usage by providing insights into how CRM is leveraged across Sales, Medical, and KAM teams, including key processes, workflows, and pain points. B. Support in the articulation of country-specific business needs, priorities, and nuances to ensure accurate reflection in CRM design and rollout planning. 2.
Business Requirements Validation & Alignment A. Support in the validation of business priorities and requirements to ensure they reflect country realities while aligning with the global CRM product scope and design principles. B. Support refinement of requirements by bridging gaps between local expectations and standardized global solutions. 3. Business SME Support & Decision Enablement A. Support the primary business SME for CRM by clarifying functional queries, reviewing solution outputs, and providing contextual inputs during design and implementation discussions. B. Support informed decision-making by highlighting trade-offs, risks, and impacts of proposed CRM solutions on country operations. 4. CRM Adoption & Change Enablement A. Support CRM adoption in-country by reinforcing standard ways of working and promoting alignment with global processes and tools. B. Support rollout readiness by collaborating with change and t