This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Summary Location: Hyderabad This role will lead a strategic portfolio across IT and Integrated Security & Controls (ISC), shaping the evolution of our ServiceNow ecosystem through strong governance, AI-native innovation, improved user experiences, and expansion into new enterprise workflow capabilities. This role requires a combination of deep ServiceNow technical and functional breadth, large-scale solutions delivery leadership, operating model optimization, and a product-oriented growth mindset. About the Role Major Accountabilities Solutions Delivery Leadership Lead strategy, roadmap execution, and delivery across a portfolio including: ITSM, ITOM, APM/EA SecOps-VR, BCM, IRM Enterprise Service Catalog solutions Responsibilities include: Drive delivery outcomes, value realization, and portfolio performance Lead prioritization, execution,



and cross-functional alignment Operate solutions as products with focus on scalability and adoption Technical and Solution Leadership Provide technical and functional leadership across the ServiceNow portfolio Guide solution decisions leveraging strong platform understanding Partner closely with engineering, architecture, and operations to ensure scalable, robust outcomes Portfolio Expansion and Innovation Identify and scale opportunities to expand ServiceNow into recent business capabilities Develop business cases and roadmaps for capability growth Drive AI-enabled innovation to improve productivity, velocity, quality, and standardization Advance operating model performance through optimization of existing delivery mechanisms User Experience and Partnership Improve workflow usability and adoption across ServiceNow personas Partner across business and technology stakeholders to drive innovation and value realization Minimum Requirements 12 years in enter

📌 Technical Director of ServiceNow (India)
🏢 Novartis
📍 India