This job is with Accenture, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Skill required: Query Management - Service Desk Designation: Management Level - Recent Associate Job Location: Mumbai Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders,



partners and communities.Visit us at What would you do? The responsibility of an advisor as customer service associate will be to assist our customers end to end for any queries around billing, package related and technical support. Requires advisor to personalize the conversation, manage productivity, display strong communication skills and create sales prospect. Candidates needs to display attention to detail, show ownership and be able to embrace feedback. Ability to multi-task in usage of different applications and adhere to key compliance measures. • Strong customer service skills • Strong verbal English language proficiency. • Ability to multi-task in usage of different applications and tools • Analytical and Problem-Solving skills • Team-work - Liaise with other support teams as required to resolve requests/issues in a timely manner • Attention to Detail -Ensure proper documentation, notification, escalation, tracking and follow up of all incidents • Ownership of the cust

📌 Customer Service New Associate (Mumbai)
🏢 Accenture
📍 Mumbai