About the Team The Motor Claims team is a critical function within our Insurance Business team, dedicated to providing efficient and customer-centric claims services for all motor insurance policyholders. About the Role As a Subject Matter Expert, you will play a critical role in ensuring a smooth, rapid, and fair claims experience for our customers. You will be responsible for the end-to-end management of motor own-damage (OD) claims, serving as the primary point of contact for customers and service partners. Must Haves ● Experience: At least 3 years of hands-on experience in Motor Own-Damage (OD) claims survey/assessment. ● Technical Skills: ○ Strong understanding of vehicle mechanics, automobile parts, repair processes, vehicle damage assessment, and repair cost estimation. ● Communication Excellence: Good command of written and spoken English. Multilingual ability is an added advantage. ● Soft Skills: ○ Excellent analytical and problem-solving abilities. ○ Flexible and adaptable to a changing and digital-first work environment. ○ Strong interpersonal, negotiation,
and mentorship skills. What We Expect From You ● Oversee and own end-to-end motor claim decisions, acting as the primary escalation point for complex claims. ● Lead the review of surveyor reports, setting standards for validation and ensuring cost-effective repair vs. replacement across the team. ● Drive the use of digital tools for assessment and settlement, providing feedback for process improvement and ensuring team adherence to best practices. ● Manage and optimize the coordination between customers, surveyors, and garages to resolve issues efficiently. ● Handle high-value negotiations and guide the team on effective strategies to control losses while maintaining quality. ● Oversee stakeholder communication, managing escalations and ensuring the team meets and exceeds service TATs. ● Take a key role in network expansion by leading the identification and vetting of strategic garages and surveyors, an