· Management and development of long-standing client relationships, with an intense focus on exceeding client expectations and driving service delivery. · Delivering a hands-on approach to service. · Developing sales plan and strategy for active and potential pursuits. · Delivering value through developing and managing technical projects to solve customer problems. · Making the most of every prospect and being hungry for success. · Achieving the territory budget in a timely and efficient manner in order to achieve divisional goals. · Growing the territory through the sale of the company’s products and services. · Delivering 100% service coverage for assigned customers in accordance with agreed work plans. · Carrying out minor repairs on equipment as necessary. · Assisting with asset management in the field and carry out repairs and maintenance on assets where necessary. · Implementing customer pricing policies and guidelines as per division objectives. · Maintaining contact with customers to ensure that their needs are being properly understood and addressed.
· Liaising with customers and internal departments to arrange pricing, invoicing, delivery and special instructions and any other issues to facilitate sales. · Managing contract renewal and renegotiation within the guidelines set by the division · Informing customers of supply and price trends and advise them on inventory control for the company’s products. · Monitoring market developments and competitive activity and report in monthly reports. · Maintaining up to date knowledge of the company’s new products and programs and equipment. · Ensuring site service schedules are updated. · Carrying out trials and provide interim reports on the trial work and full reports on completion. · Completing customer reviews. · Ensuring test kits are maintained with all required reagents and ensure they reflect a professional presentation. · Preparing sales proposals for existing customers. · Coordinating effectively with o