This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Summary About the Role: We are seeking a Country Activation Lead/ Super User to support a global CRM transformation program. This role will act as a key enabler for country-level rollout execution, ensuring smooth activation, effective user enablement, and strong post go-live support to drive adoption of the recent CRM platform. The ideal candidate brings experience in CRM rollout support, user training, and hyper care, with a strong ability to engage business users and ensure readiness for day-to-day CRM usage. About the Role Location - Hyderabad LI Hybrid Key Responsibilities: 1. Country Rollout Execution & Activation A. Enable the execution of country activation plans by supporting local rollout activities in alignment with the global CRM deployment schedule. B. Coordinate with country and global teams to ensure all prerequisites, dependencies, and readiness criteria are met prior to go-live. 2.



User Enablement & Training Support A. Enable end-users through train-the-trainer support by working with other super users (as applicable) trained by International program teams, ensuring effective knowledge transfer. B. Provide hands-on support and guidance to business users to build confidence and readiness for day-to-day CRM usage. 3. Post Go-Live Support & Hypercare A. Enable the first line of business support post go-live by addressing user queries and clarifying standard ways of working. B. Identify, track, and escalate user issues and adoption challenges to relevant teams to ensure timely resolution during hyper-care. 4. Adoption Reinforcement & Continuous Support A. Support the reinforcement of standard CRM processes and ways of working to drive consistent adoption across user groups. B. Gather user feedback and insights to support continuous improvement of CRM usage and rollout effectiv

📌 Activation Lead (India)
🏢 Novartis
📍 India