This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Summary LI-Onsite Location: Hyderabad, India We are looking for a Senior Analyst - Salesforce Agentforce to design, build, and support AI-powered agents on the Salesforce platform. The role will primarily focus on Agentforce agent configuration, prompt building, Salesforce development, and Apex-based customizations. The ideal candidate should have hands-on experience with Salesforce development, solid understanding of Apex, and practical exposure to building or configuring AI agents using Salesforce Agentforce, Einstein AI, and prompt engineering concepts. About the Role Key Responsibilities Design, configure, and maintain Salesforce Agentforce agents Configure agents using Agentforce Builder including topics, actions, instructions, and escalation paths Understanding of different LLMs, tools calling and basic functions Build and manage agent topics, actions, instructions,



and guardrails Build custom Agentforce actions using Salesforce Flow, Apex, and external APIs Create and optimize prompts for agent responses and business workflows Create and maintain prompts using Salesforce Prompt Builder Develop custom Salesforce functionality using Apex, SOQL, and Lightning Web Components Build and expose business logic through Apex classes, triggers, and REST APIs Integrate Agentforce agents with Salesforce data, flows, Apex actions, and external systems Ground agent responses using Salesforce data, knowledge articles, Data Cloud, or approved business sources Configure and support Einstein AI features within Salesforce Work with business teams to understand use cases and convert them into agent capabilities Work with admins, developers, and business users to convert business processes into agent-driven workflows Build integrations using REST APIs, Platform Events, Named Credentials, and External

📌 Senior Analyst (India)
🏢 Novartis
📍 India