Qualification: Graduation

Experience: Minimum 3 Years

Location: Makarba -Ahmedabad

Open Position: 2

Job Description

Position: IT Support Engineer / Desktop Support Engineer

Location: Makarba -Ahmedabad

Experience: 1–3 Years

Industry: IT Support / Financial Services / Broking

Shift Time: Rotational

1st Shift 5:00 am to 2:00 PM

2nd Shift 3:00 PM to 12:00

Job Description

Key Responsibilities

Attend to all technical issues raised by staff on an immediate basis and ensure timely resolution.
Respond effectively and promptly to user problems across multiple branches.
Assign and allocate hardware or software as required, with senior approval.
Provide end-to-end operational support for systems, hardware, software, and other IT infrastructure.
Investigate and troubleshoot issues related to IT infrastructure using telephone, email, or remote support tools.
Install Windows 11, Server OS, and Linux systems on desktops/laptops and manage device allocation for employees.
Maintain and update operational, configuration, and procedural documentation.




Perform regular system updates, upgrades, and patch management.
Install, configure, and troubleshoot new and existing software applications.
Install and configure hardware, drivers, and peripherals on end-user computers/laptops.
Manage frequent user relocations or workstation movements as per business needs.
Handle and support multiple third-party tokens/applications such as Tally, TDS, CDSL, Odin, Money Maker, Greek, etc.
Ensure all computers and laptops have updated OS security patches and Windows updates.
Maintain Endpoint Security Antivirus and ensure all systems are updated with the latest virus definitions.
Create, manage, and resolve support tickets within agreed SLA timelines.
Maintain solid verbal and written communication skills.
Stay self-motivated and proactive toward responsibilities.
Perform end-user data backup and restoration.
Maintain and administer endpoint security clients on all desktops and laptops.
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📌 IT Support Engineer (Ahmedabad)
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