Hiring: Principal Service Management | 10+ Years
Location: Bangalore
Work Mode: Hybrid

Role: Principal Service Management
We are looking for an experienced Principal Service Management professional with 10+ years of relevant experience in IT Service Management, Solutions Architecture, IT Infrastructure, and Enterprise Applications.

Key Responsibilities & Skills
Service Management & Solutions Architecture
10+ years of strong experience in Service Management
Experience in Solutions Architecture / Solution Design
Strong understanding of IT Infrastructure & Enterprise Applications
ITSM / ITIL Processes
Hands-on experience in:
Incident Management
Problem Management
Change Management
Request Management
Strong understanding of ITIL-based Service Management processes
Stakeholder Management
Strong stakeholder management experience across multiple organizational levels
Ability to manage critical incidents and provide effective & timely incident communications
Experience working with both internal and external stakeholders
Global Client Management




Excellent communication and interpersonal skills
Experience working with global clients and distributed teams
Comfortable collaborating across different geographical regions and time zones
Tools
ServiceNow – Must Have
Freshworks – Hands-on experience preferred
Certifications
ITIL Certification – Valuable to Have

Relevant Skills

Service Management | ITSM | ITIL | Solutions Architecture | Solution Design | IT Infrastructure | Enterprise Applications | Incident Management | Problem Management | Change Management | Request Management | Stakeholder Management | Global Client Management | ServiceNow | Freshworks | Incident Communication

? Interested candidates can share their updated CV along with total experience, relevant experience, current CTC, expected CTC, notice period, and current location.
Hiring #ServiceManagement #ITSM #ITIL #ServiceNow #Freshworks #SolutionsArchitecture #IncidentManagement #ChangeManagement #ProblemManagement

📌 Principal Service Management | 10+ Years (India)
🏢 Innova ESI
📍 India