IND Lead Software Engineer - GCC026

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every prospect to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Role Summary

We are seeking a highly skilled Agile Software Engineer for our Contact Center teams with expertise in AWS cloud services, CI/CD automation, and modern contact center platforms. This role will design, build, and support scalable solutions within a cloud-based, omni-channel customer experience platform (e.g., Amazon Connect).

The ideal candidate combines strong hands-on engineering experience (Python, DevOps, cloud-native architectures) with experience in contact center technologies (Amazon Connect, Genesys Cloud, NICE, or Five9). We have a strong AI-first engineering mindset and are seeking engineers experienced with — or eager to adopt — AI-driven development practices and tooling.

Key Responsibilities

Software Engineering & Development

Develop, test,



and maintain Contact Center solutions within Amazon Connect with Amazon Flow builder, Lambda, and Dynamo
Support:
IVR/contact flow development
Routing logic and telephony integrations
Voice, chat, and email channel capabilities
Contribute to contact center migration and modernization efforts
Design integrations across contact center platforms and enterprise systems
Build and maintain APIs, microservices, and serverless solutions
Ensure solutions meet performance, scalability, and security standards
AWS & Cloud Engineering

Implement solutions using AWS services, including:
IAM (Identity & Access Management)
Lambda / serverless compute
API Gateway
S3, DynamoDB, or RDS
AI-First Engineering (Preferred)

Leverage AI tools to accelerate development productivity and quality
Apply AI-assisted approaches for:
Code generation and refactoring
Test case generation and defect analysis
Documentation an

📌 Lead Software Engineer (Hyderabad)
🏢 The Hartford India
📍 Hyderabad