Key Responsibilities:
- Serve as the primary point of contact for clients using WhatsApp Business
- solutions.
- Develop robust relationships with clients, understanding their business
- needs and ensuring they maximize the value of WhatsApp Business offerings.
- Manage onboarding, implementation, and ongoing support for clients.
- Collaborate with internal teams (sales, technical, product) to ensure
- smooth service delivery.
- Monitor performance metrics and provide insights to improve client
- engagement and campaign effectiveness.
- Address client queries, troubleshoot issues, and escalate when necessary.
- Keep up with industry trends and updates to provide proactive solutions and
- recommendations.
- Identify opportunities to upsell or expand services based on client needs.
- Ensure compliance with WhatsApp Business policies and best practices.
- Requirements:

-
- Bachelors degree in Business, Marketing, Communications, or a related
- field.
- 2+ years of experience in client service management,

📌 CSM- CpaaS (Mumbai)
🏢 Netcore Cloud
📍 Mumbai