Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work The Reservations Manager / Assistant Manager takes responsibility for the group's sales and planning functions, as well as managing and leading the hotel’s reservations team. As a Reservations Manager / Assistant Manager, you’re not just managing the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here’s what you’ll do during a typical day:
Support daily reservations operations: Assist in managing room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage
Coordinate group reservations: Process rooming lists, billing requirements, and special requests, and facilitate communication of relevant information between meeting planners, housing bureaus, and internal departments
Assist with revenue optimization: Monitor reservations activity and support rate and occupancy strategies to maximize revenue
Provide reservations support: Handle reservation requests and provide service to team members and customers as needed
Support department operations: Assist with departmental projects, prepare reports, and provide administrative support to reservations leadership
Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work setting
Qualifications
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and acco