Job Description
About EIL Global We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data center technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for partners/engineers for onsite support services in and around to assist our clients.

Role Title: Onsite AV & Infrastructure Support Technician (Resident & Dispatch Models)
Service Type: Global Onsite & Dispatch Support/ On call basis
Supplier Type: Managed Services / Field Support Provider

Exp: 3+yrs
Location: Chennai, India

1. Role Overview

The Supplier shall provide qualified Onsite Audio Visual (AV), End-User Computing, and Infrastructure Support Technicians to support Client office locations worldwide. Services are delivered through two onsite delivery models:
Resident Backfill Technicians: Dedicated to a specific Client site on a daily basis.
Dispatch Technicians: Deployed to Client sites on demand based on ticketed requests.




Both models extend first-level onsite support for activities that cannot be resolved remotely by the Global Helpdesk or AV Link Service Desk.

2. Tools & Equipment Requirements

The Supplier shall ensure that all onsite technicians (Resident and Dispatch) are equipped with the following mandatory tools and devices:

Required Toolkit

Rechargeable screwdriver set
Cable cutters
Pliers
Patch cords
Cable ties / Velcro straps
USB to RJ45 console cable
USB flash drive (minimum 32 GB)

Required Devices

Mobile data card or smartphone
iOS version 14 or higher
Android version 14 or higher
(Versions applicable as of December 2025; updates will be communicated by Client)

Additional Requirements

Client-issued badge and account
Client-imaged laptop
Access to Client-provided tools and PowerApps

3. Service Scope & Responsibilities

3.1 Core AV & Meeting Room Support

Provide onsite assistance for conference roo

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