Job Description
Job Description – Customer Support Executive (Mid-Level) Position: Customer Support Executive (Mid-Level) Department: Customer Support / Client Services Experience: 3–5+ Years Location: Mohali Role Overview We are looking for a customer-focused and proactive Customer Support Executive to deliver exceptional support to clients using our trading platforms and financial services. The ideal candidate will have hands-on experience in customer support, robust troubleshooting abilities, and excellent communication skills. This role involves assisting clients with platform-related queries, coordinating with internal teams to resolve technical issues, and ensuring a seamless customer experience. Key Responsibilities Serve as the primary point of contact for customer enquiries received through email, chat, phone, and ticketing systems. Provide timely, accurate, and professional support to clients using ActTrader platforms and related products and services. Troubleshoot platform,