Role & Responsibilities
Works with customers on call to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
Walks customers through common phone hardware and software configurations to maximize service functionality.
Provides solutions and resolution resources for customer repair problems.
Interfaces with customers over the phone providing status updates and ensuring service has been restored.
Schedules a technician dispatch for in office service calls when necessary.
Escalates appropriate technical issues to upper-level technical support when needed.

Preferred Candidate Profil

e
Need minimum 1 yr of experience in internet troubleshooting in BPO Industr




y.Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooti
ngHave worked on ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issu
esEducational Qualification :Any Graduate, Post Graduate can app
lyFreshers with Graduation can apply for voice ro
leFreshers graduating in 2026 are eligible to app
lyExcellent communication in Englis
h.Comfortable working with 24*7 Environme
ntJob Location - Sector 135 Noida (Work from Offic

e)
Perks and Benef
itsSalary: 3.2 LPA - 3.65
LPABoth side cab facilities (Upto 35 kms from office locati
on)Medical Insura
nceLife Insura

nce

📌 Technical Support Executive (Noida)
🏢 TELUS Digital
📍 Noida