Client: OPTUM
Joining Locations: Hyderabad
Interview Process: In-person Walk-in + Typing Test + CAT Assessment + Domain Round
Drive Dates : Daily Walkin @ Artech Hyd
Drive Timing : 10:00 AM to 1:00 PM
EXPERIENCE : 0-2 years
Office Addresses :
Hyderabad Office:
Artech Infosystems
Plot No. 118/1/14/C, Unit No. 332, 3rd Floor, DLF VC Silicon Towers, Kondapur, Hyderabad, Telangana –
Candidate Requirements :
We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.
Key Responsibilities
- Handle inbound customer interactions via chat with professionalism and empathy.
- Understand customer issues and provide accurate and timely resolutions.
- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
- Document chat interactions clearly and accurately in internal systems.

Required Qualifications
- 0–2 years of customer service experience (chat support preferred).
- Solid written communication skills in English.




- Ability to manage multiple chat conversations simultaneously.

Preferred Qualifications
- Prior experience in chat-based customer support.
- Exposure to healthcare, insurance, or managed care processes.
- Familiarity with CRM tools or chat platforms.
- Excellent typing speed and accuracy.

Educational Background Eligibility
Process only candidates with the following qualifications:
- B.Sc.
- B.Com.
- B.A.
- MBA

Typing Test
TypingTest.com – Complete a 60-second Typing Test.
- Complete Night Shift
- Rotational weekly offs

Client Benefits :
The client will provide:
- Two-way cab facility from designated nodal points within a 40 km radius. Last-minute pickup or drop requests outside the designated routes will not be accommodated.
- One month of training at the client site, after which candidates will move into production.

📌 Opening for Customer Support Representative (Secunderabad)
🏢 Artech Infosystems Private
📍 Secunderabad