Mega Walk-In at TCS Kolkata hiring for Customer Service Associate
Role: Customer Service Associate
Skill: Customer Experience
Experience: 1 years to 5 years
Location: TCS Kolkata
Shift Timing: 24x7
Walk-In Interview Date: 16 Aug 2026, Sunday
Entry Timing: 10:00 am to 12:30 pm
Walk-In Location: TCS Gitanjali Park, IT/ITES SEZ, Plot-IIF/3, Action Area-II, New Town, Rajarhat Kolkata-700156
Eligibility Criteria:
⦁ Minimum 15 years of regular, full-time education (10 + 2 + 3)
⦁ Non-technical full-time graduation
⦁ Minimum 1 year of experience in Customer Service Domain
Mjust Have Skills:
• Desired Competencies (Technical/Behavioral Competency):
• Experience in Front International Office Customer Service operations (Email & Chat) is mandatory
• Must have Email & Chat customer service experience
• Capability to work under pressure in a dynamic business environment
• High degree of accountability and excellent interpersonal skills
• Ability to deal with ambiguous scenarios and come out with workable solutions
• Customer focus, Drive for results and ability to take ownership
• Robust English communication skills – both spoken and written
• Flexible to work in 24*7 shift environment
• Open to work during weekends
• Ability to complete an assignment within stipulated timeline
• Should be a team player
• Ability to work effectively in ambiguity, shifting priorities and multiple deadlines
• 15 years of regular education
• Good coordination and interpersonal skills
Responsibility of / Expectations from the Role:
• Handling of work as assigned in Project, Working in Agile methodology, work with Customer directly, working with deadlines.
• Minimum 2-3 years of experience in international customer service projects in international process
• Excellent English communication skills – both spoken and written