We are seeking a Senior Technical Services Engineer to join our customer support team and provide expert application support for our state-of-the-art healthcare solutions. This role is ideal for a seasoned professional with experience supporting enterprise SaaS applications and a strong desire to deepen product expertise
while delivering exceptional customer service.
As part of the Support Engineering team, you will:
Troubleshoot complex issues and enhance the user experience for HealthEdge customers.
Provide technical support to both internal and external clients across hosted and on-premises environments.
Leverage your proficiency in Java-based technologies and frameworks to resolve issues efficiently.
Collaborate with IT, operations, product development, product management, and other stakeholders
to drive innovation and continuous improvement.
Utilize a broad range of technologies and develop deep knowledge of HealthEdge products to ensure high-quality support delivery.
This is a customer-facing role that requires strong technical acumen, problem-solving skills, and the ability to thrive in a fast-paced, cooperative environment.
The Product:
HealthRules® Payer is the core of our integrated solution suite, offering a leading digital, next-generation claims administration processing system. It includes advanced business intelligence, seamless integration, a unique configuration and promotion engine, and comprehensive home and host processing—available on both public and private clouds. HealthRules Payer consistently ranks #1 among CAPS solutions, delivering 90–97% first-pass auto-adjudication rates and over 99% accuracy. It empowers payers to respond swiftly to regulatory changes, adopt value-based reimbursement models, and improve clinical outcomes and member experiences.