About Customs Brokage And Compliance

DHL Global Forwarding CBC team oversees shipments complying with the relevant customs laws and regulations, facilitating the smooth movement of goods across borders. Collaborating with AFR and OFR teams, custom department officials, and other external stakeholders for maintaining efficiency and compliant customs processes.

Job Summary

As an integral part of Customs Brokerage & Compliance team, an individual plays a crucial role in ensuring the seamless operations of back-office customs clearance. As part of this energetic team, individuals are entrusted with the responsibility of maintaining operational excellence, maintaining high standards of customer service adhering to compliance standards, and managing stakeholder relationships effectively.

Key Responsibilities

Operational Excellence

Ensure the compliant execution of back-office customs clearance activities.
Perform error-free documentation, accurate data entry, and CW1 uploads.
Manage a high volume of files without compromising on quality.




Understand task requirements and seek guidance as needed from the immediate supervisor.
Ensure proper handling and storage of documents in readable form, meeting specified requirements.
Update task status for the reporting manager promptly.
Ensure timely handover of files to the billing team with comprehensive billing instructions.
Submit documents, expense reports, and other necessary inputs promptly for the seamless flow of tasks.
Maintain accurate accounts of advances taken and submit timely and correct vouchers.
Report exceptions immediately, such as queries, damages, or other issues during task execution.
Proactively track shipment status, following up with EDI, internal customers, and external stakeholders.
File BOE and shipping bill in advance to avoid penalties.
Keep customers informed of shipment milestones through proactive communication via email, phone calls, and DSR updates.
Review customs clearance processes regularly, s

📌 Senior Executive (Chennai)
🏢 DHL Global Forwarding
📍 Chennai