Location: BKC, Mumbai
Role: Front Desk Executive
Experience: upto 2 Years
Joining: Immediate Joiner Preferred

About the Role
We are looking for a Front Desk Executive who will be responsible for managing front desk operations, ensuring a smooth guest/resident experience, and maintaining high service standards at our BKC property.
The ideal candidate should have robust communication skills, a hospitality-oriented approach, and the ability to manage multiple front-office responsibilities efficiently.

Key Responsibilities
Manage day-to-day front desk and reception operations.
Welcome and assist guests/residents with a warm and professional approach.
Handle check-ins, check-outs, queries, requests, and basic issue resolution.
Conduct and coordinate room readiness checks to ensure rooms are prepared before guest/resident arrival.
Coordinate with the Housekeeping and Operations teams for room readiness and maintenance requirements.
Maintain accurate guest/resident records and front desk documentation.
Handle bookings, reservations, and updates across OTA platforms.




Work on eZee PMS for reservations, room allocation, check-ins/check-outs, and related front-office activities.
Ensure smooth coordination between different departments to deliver a seamless resident experience.
Handle guest feedback and escalate concerns to the relevant team when required.
Maintain professional standards of grooming, communication, and front-desk presentation.

Requirements
Upto 2 years of experience in Front Office, Front Desk, Guest Relations, or Hospitality.
Candidates with experience in 3, 4, or 5-star hotels will be preferred.
Graduates from top-tier colleges/institutes are preferred.
Excellent English and Hindi communication skills.
Knowledge of OTA platforms is preferred.
Working knowledge of eZee PMS will be an added advantage.
Strong interpersonal and guest-handling skills.
Presentable, professional, and customer-focused personality.
Ability to work in a fast-paced hospitality enviro

📌 Front Desk Executive (Mumbai)
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