The Digitizer is responsible for reviewing, validating, and processing prescription (Rx) orders
received through the online pharmacy platform. The role involves contacting customers for
prescription collection, ensuring regulatory compliance, coordinating with pharmacists, and
facilitating timely order fulfillment while delivering an excellent customer experience.
Key Responsibilities
● Review and process prescription (Rx) orders received through the online pharmacy
platform, ensuring accuracy and completeness.
● Contact customers to collect, verify, or request valid prescriptions and resolve
prescription-related queries.
● Validate prescription details and coordinate with registered pharmacists for approval
in accordance with regulatory guidelines.
● Update order statuses, call outcomes, and customer interactions accurately in the
CRM/Order Management System.
● Follow up on pending prescription orders to ensure timely completion and improve
order conversion rates.
● Coordinate with warehouse, customer support, and pharmacy teams to facilitate
smooth and timely order fulfillment.
● Maintain the confidentiality of customer information and ensure compliance with
company SOPs and applicable pharmacy regulations.
● Achieve daily productivity, quality, and SLA targets while delivering a skilled
and customer-focused experience.
Requirements
● B.Pharm / D.Pharm (Preferred)
● 1–3 years in Online Pharmacy / E-commerce Healthcare /Rx Operations.
Tools & Systems
● Order Management System (OMS), CRM & Dialer/Calling phone
● Proficiency in Excel
● Pharmacy Management System & Internal Rx Dashboard