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Business Descriptor:
International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most significant markets, booking centres, and corridors most valued by our clients.



Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.
Job Profile:
AM Complaint quality Assurance to funcion in line with the WPB Complaint Handling Quality Assurance Guidelines which provides a framework for conducting the Quality Assurnce (QA) of classification of customer communications, complaints identification and handling complaints. This provides assurance that customers receive a fair outcome, and their complaint is fully investigated. In addition, it ensures all complaints being identified and resolved have followed the correct procedures whilst ensuring regulatory requirements are fulfilled.
Tasks and responsibilities of the job holder may include the following:
Classification of Customer Communication: Identify potential gaps or risks in the classification of customer communications at WPB contat centre by listening to the customer calls. Ensure agents are following the ca

📌 Assistant Manager Customer Service (Mumbai)
🏢 HSBC
📍 Mumbai