Role Overview
We are hiring an experienced Head of HR Operations to own the full people operations function at MyOperator — everything from onboarding and confirmation to performance management, policies, employee relations, compliance, and org health.

This is not an HR admin role. The person stepping into this will be the operational backbone of the people function, partnering directly with business leaders to ensure the organization runs with the right structure, the right expectations, and the right accountability at every level.

Recruitment is handled by a separate team. This role owns everything else — and everything else is where the real work of building a high-performance culture actually happens.

About MyOperator
MyOperator is a Business AI Operator platform that allows businesses — teams and AI Agents — to work in tandem for customer operations: handling sales, support, escalation, feedback, and refund processes. With over 12,000+ businesses on the platform, we are the largest in the space.




MyOperator is built for people who want to work on ambitious problems at a meaningful scale. We value ownership, speed, critical thinking, and a bias for building things that create real customer and business outcomes. This is a high-expectation, high-learning workplace where people are trusted to think independently, challenge ideas openly, move with urgency, and keep raising the bar.

Key Responsibility Areas
Own the full HR operations lifecycle post-hiring: onboarding, probation management, confirmation, role transitions, and exits — ensuring every stage is structured, documented, and consistent with policy.
Drive the performance management calendar across the organization — including goal-setting cycles, mid-year reviews, annual appraisals, PIP initiation, and promotion recommendations — in partnership with function heads.
Act as a trusted business partner to managers and team leads: help them handle people problems, escalations, performance conversations, and

📌 Head of Human Resources Operations (India)
🏢 MyOperator
📍 India