Company Description Zap Tech Private Limited (ZapTech) is a technology-driven operations company that designs and runs intelligent systems for businesses working in complex, high-stakes environments. Founded in 2014 and headquartered in Pune, India with operations in Austin, Texas, ZapTech serves financial services, healthcare, and retail organizations where every interaction with people is critical. The company focuses on intelligent contact operations, revenue cycle and claims intelligence, and customer experience and workforce management. ZapTech’s platforms combine biometric data, behavioral signals, and performance metrics to route every interaction to the right person at the right time, while keeping humans in control of AI recommendations and automation. ISO 27001 certified and committed to dignity for employees and customers alike, ZapTech offers opportunities to help build technology that respects people.
Role Description This is a full-time, on-site role based in Pune City for a Debt Collection Voice Process Executive.



The role involves making and receiving calls to customers to discuss overdue payments, explain account status, and negotiate repayment plans in a clear, respectful, and compliant manner. The executive will update account information, document call outcomes accurately, and follow established workflows and scripts aligned with regulatory and client requirements. Daily responsibilities include meeting call and collection targets, coordinating with team leads on complex cases, and escalating issues where necessary. The role also requires adhering to privacy and data security standards, participating in regular training, and contributing to process improvements that enhance customer experience and recovery rates.
Qualifications
Candidates should possess solid communication skills, including clear spoken English and/or regional languages, active listening, and professional telephone etiquette.
Candidates should possess customer interaction skills

📌 Debt Collection Voice Process Executive (Pune)
🏢 Zap Tech Private
📍 Pune