Experienced in AWS services and contact center solutions, particularly Amazon
Connect, with robust expertise in operations support for large-scale customers.
Skilled in contact flow design, serverless Lambda, Lex integration, telephony
routing, and databases like DynamoDB, Glue, and Athena. Proficient in
integrating Amazon Connect with ServiceNow, Salesforce, and other CRM platforms.
Possesses deep cloud-native architecture knowledge, including computing,
networking, storage, security, and IAM, along with experience in CloudFormation
and application development using Java, Node.js, and Python
📌 DevOps Track Sr.Engineer (India)
🏢 Hexaware
📍 India
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