Job Title: Level 3 Identity Engineer
Backfill role
Work from office - India - Must work from Artech Office in Bangalore.
2 to 4 yrs
Job Description:
About Us: Join our team at Artech, where we're pioneering creative solutions in identity management. This role is not just about providing support; it's about being a part of a pilot program that showcases our capabilities and sets the stage for future growth. As a Level 3 Identity Engineer, you'll be at the forefront of proving our expertise and ensuring the success of our operations.
Primary Responsibilities:
Serve as the subject matter expert for identity management systems, providing strategic guidance.
Handle complex issues and problems with little to no supervision.
Maintain deep understanding of security policies and standards for identity management.
Conduct in-depth analysis of system issues and recommend permanent solutions to recurring problems and provide suggestions for improvement and/or enhancements.
Act as a liaison with other IT teams, vendors,
and stakeholders to coordinate integration efforts and resolve cross-functional issues.
Complete shift hand-off tasks to ensure that there is a seamless transition between shifts on open items.
Be a Subject Matter Expert and go-to support for the Level 2 Identity Engineers on shift when they need assistance.
Key Responsibilities:
IAM Support Rockstar: Utilize your expertise in Oracle Identity Management (OIM) and similar platforms like Azure Active Directory, Ping Identity, etc., to provide top-notch support.
ITSM Ticketing and Alerting: Leverage your experience with IT Service Management (ITSM) ticketing systems such as ServiceNow to efficiently manage incidents and alerts.
Observability Platforms: Proficiently use observability platforms like Dynatrace for infrastructure and application observability, enabling detailed root cause analysis on alerts.
Troubleshooting Guru: Showcase your knack for troubleshooting and resolving issues swiftly and effectively.
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