Key Responsibilities
User Support & Issue Management:
- Serve as the first point of contact for operational and technical issues.
- Attend calls from end users regarding issues or queries.
- Understand and gather information about user-reported issues.
- Raise tickets for reported issues and track them until resolution.
- Ensure First Time Resolution (FTR) wherever possible.
Coordination & Escalation:
- Identify the appropriate L2 personnel for ticket assignment.
- Follow up with L2 or other teams until issues are resolved and tickets are closed.
- Collaborate with operational teams to provide additional generic support required by the
📌 Tech Support (Kolkata)
🏢 Easebuzz
📍 Kolkata
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