Functional Reporting : ITRole: EUS & Event Support L2 Location :MUMBAIAdministrative Reporting : ITRole Purpose The position serves the following purpose
- Manage Incidents and Requests requiring physical presence such as hardware break-fix, IMAC,
- desk-side software support, re-imaging, hands and feet support, asset refresh and disposal activities
- VIPs / Event Location may have custom IT requirements such as a separate OS to be supported, a high-performance machine, and network requirements
Areas Key Accountabilities/ ResponsibilitiesKey Deliverables
- Troubleshooting desktop / laptop OS issues like Win 10/11 & Mac OS and support for standard software issues
- Isolate system issues, diagnose standard software issues and report hardware issues to respective Vendors.
- Configure desktop and laptop as per the desktop/laptop standardization policies of customer
- Installation / re-installation / configuration of in-scope client software / applications
- Troubleshooting issues related to standard office softwares (MS Office Word, Excel, and PowerPoint etc.) and Internet client
- Relocation of Computers & Peripherals as required by users. Logistic to be provided by
- Configuration and finetuning of existing applications on computers such as internet browsers and office automation application settings
- Coordination with 3rd parties and other units for resolution in incidents and problems
- Continually monitor workplace to ensure best practices and set guidelines are being followed.
- Support for local area network issues (LAN), DHCP client
- Installation / re-installation / configuration of systems, printers, scanners
- Install antivirus software and check virus definition auto updates
- Install approved patches onto desktops / laptops
- Configure Print Queues for Servers / Users / Groups
- Troubleshoot print queue related issues
- Configure appropriate rights and permissions for accessing printers
- Remove virus from respective desktop / laptop with the antivirus
📌 _ Desktop Support Engineer_BKC (Mumbai)
🏢 Aforeserve
📍 Mumbai
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