Position Overview:
This position leads the transactional/T&M; project delivery for a single or multiple client accounts in diverse areas of technology and Patent Services.
The role involves understanding client requirements and formulating effective teams to ensure high-quality delivery to clients. Additionally, the role also involves maintaining high engagement levels of team members and providing them growth opportunities in addition to supporting various operational activities related to clients and people.
Roles and Responsibilities:
1. Client
- Ensuring high-quality delivery and TAT compliance; 100% compliance to client SLAs.
- Building and fostering robust client relationships to ensure business stability and growth.
- Ensuring closure of any feedback received from the client.
- Supporting Sales/Solutioning teams on growth opportunities.

2. People
- Providing trust and leadership, coaching and support to team members; and continue to improve capability for optimum results and retention.
- Building a development and succession plan for the key resources.




- Maintaining a balanced team in terms of compensation, skill, and tenure.

3. Operations
- Leading & monitoring team's performance to ensure high efficiency in process operations and meet individual, project, and team level targets.
- Ensuring timely delivery of internal & external reports.
- Setting up various processes and draft standard operating procedures (SOPs).
- Monitoring overall project operations and ensure their timely execution within budget.

4. Miscellaneous
- Displaying effective and responsive communication.
- Participating in Learning and Development activities at various levels; supporting various Org/BU wide initiatives.
- Complying with all specific company policies without exception, including but not limited to compulsory adherence of ISO/IEC 27001:2013 guidelines.

Qualification & Attributes:
Experience
- A minimum of 5 years of previous experience in Intellectual Property - Patents, wi

📌 Consultant - Research Search & Analytics - IN (Gurugram)
🏢 UnitedLex
📍 Gurugram