Role specific skillsets:
- Robust business process (Sales and Retailing)and technology analysis skills - ability to understand MD&D;/ similarindustry and customer requirements
- Take the lead on distributor onboarding activities (Interviewing the dealer, Requirement gathering, Gap analysis, coordinating with various stakeholder, UAT, Dealer Agreement Signoff, User Access Management, Documentation, Go-Live and Support)
- Manage & tracking customer incidents/ new requests
- Handholding customer resolving the issues through Phone, chat Remote Desktop, and email communication channels as per the agreed SLAs
- Provide the necessary training to the distributor as per the need
- Data analysis skills - ability to interpret data and reports for business requirements
- Partner with Technical Support team members on various strategic projects when needed
- Run monitoring reports for usage, performance, and/or availability.
- Manage the master data for Dealer

Core Competencies:




- Service Orientation - Should be aware of both - the internal as well as external customers and their needs; and is committed to meeting the customers evolving, long-term needs - the focus is on SERVICE
- ResultOrientation - Should be able to direct efforts towards developing andimplementing realistic action plans to meet business objectives; with a senseof urgency - the focus is on achieving RESULTS
- Initiative - Onemust not only understand and accept the responsibilities towards his/her job;but also proactively works towards identifying challenges and its resolution -the focus is on seeking SOLUTIONS
- Professionalism- Shouldhave in-depth knowledge of all functions and displays not only required skill-set, but also ethics and integrity while conducting the job - the focus is on PROFESSIONALISM
- Cooperation- One must ensure completion of all tasks at hand and simultaneously extends support to team members and displays joint ownership towards achieving business objectives - the focus is on TEAMWORK
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📌 Associate - R&I - Pune
🏢 Nexdigm (SKP)
📍 Pune