Main Accountabilities:
- Leadership
- Should be able pre-empt problems and identify solutions with logical analysis.
- Should have a flair for achieving organisation goals and driving Continual Improvement projects
- Service Delivery
- Maintain Schedule Adherence, Work Force Management (Break management), Shift Management and Rotation as per the inputs provided by WFM/MIS supervisor
- Take pre/post shifts with the team to ensure that process updates are shared successfully.
- Acting as an information source and answering team questions, assigning E Mail Enquiries, following up and giving instructions as needed.
- Working as a first level escalation point for the floor
- Create SOP s/Maintain Knowledge articles/updates and share with team on a regular basis.
- Get first hand training on the process or and other current updates and share the same with the team via channelized Knowledge
📌 Team Leader (Noida)
🏢 British Council
📍 Noida
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