Main opportunities/challenges for this role
- Service delivery
- Ensures the results are released within 24 hours from receipt of Senior Examiner Manager while monitoring the accuracy of the released results.
- Manages the various applications related EOR team inboxes, dealing with enquiries.
- Improves EOR service quality by assisting in evaluating and updating current EOR procedures.
- Receives instructions and requests from EoR managers and Examiners, and plans and organizes given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively
- Provides timely feedback on EoR marking issues and events to more senior managers, enabling the adaptation of work plans where necessary and supporting continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the team.
- Provides proactive and timely support to the EoR Support Manager and team members if and when required.
- Provides administrative support in the recruitment, training, standardization and monitoring of EoR markers.




- Customer service
- Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated queries from Senior Examiners and Centres. Coordinating input from other colleagues/departments/managers as required, to do so. Ensures the Senior Examiner/Centre is kept informed throughout the process.
- Relationship & stakeholder management
- Develops good working relationships with appropriate colleagues throughout the BC to facilitate effective and efficient EoR results turnaround.
- As required, supports senior colleagues in hosting/attending EoR events and wider IELTS events as deemed appropriate by team manager, ensuring these run efficiently and effectively and that a positive, qualified image of the BC is projected.
- Risk & compliance
- Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security

📌 EOR Officer (Kolkata)
🏢 British Council
📍 Kolkata