Main opportunities/challenges for this role
Leadership skills:
- Should be able to look at pre-empt problems and identify solutions with logical analysis.
- Should have a fair understanding for achieving organisation goals and driving Continual Improvement projects in the process.
Service Delivery
- Supervising, planning, and managing functions concerned to operations
- Efficient with all the tools & technologies that are in use in operations.
- Acting as an information source and answering team questions, following up and giving instructions as needed.
- Working as a first level escalation point for the team.
- Create SOP s/Maintain Knowledge articles/updates and share with team on a regular basis.
- Get first hand training on the process or and other current updates and share the same with the team via channelized Knowledge
📌 Team Leader Operations (Bengaluru)
🏢 British Council
📍 Bengaluru
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