Job Purpose
• Overall responsibility for activities at a Vodafone store spanning customer
service, store-level sales and revenue targets across all products (voice
post-paid/ prepaid, data etc.)
• Execute marketing promotions, display and store experience schemes
Key Result
Areas/Accountabilities
Sales
• Achieve sales target for all products at store
• Ensure and monitor quality of acquisition through the store
Revenue
• Deliver revenue targets for the store
Customer Service
• Manage churn and achieve customer satisfaction for walk-in customers
Store Management
• Ensure adherence to store processes in terms of documentation and
systems
• Ensure infrastructure / store upkeep
• Maintain availability of stock at the store while adhering to norms
People
• Resolve store-specific issues within specific timelines
• Keep employee-retention and motivation levels high through regular
reviews and performance streamlining of both on-roll and off-roll
employees

📌 Trainee (Mumbai)
🏢 _VOIS
📍 Mumbai