Job Purpose
- Fault management for Multivendor Multi technology IP network
- Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution.
- Ensure timely management escalations for all P1/Special incidents as per process and regular update

Key Accountabilities / Key Result Areas
- Manage, troubleshoot & restore faults across multi-vendor multi technology IP networks
- Able to understand the overlying services Voice, Data and other services and their architecture
- Able to manage ISP and CORE IP network
- Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27K

Core Competencies, Knowledge, Experience, Technical / Professional Qualifications
Description
Technical skill evolution
- Should have 10+ Years of Telecom experience with minimum 5+ in Incident/Fault Management in IP
- Should have knowledge of routing and switching protocols like BGP, ISIS, Data centre technologies (SDN, VxLAN), OSPF, HSRP, VRRP etc across CISCO, Juniper, NOKIA etc.




- Should have strong knowledge of IP Network Architecture with services
- Excellent Communication and Coordination skills, confident and structured when dealing with conflict
- Experience in managing major incidents with good understanding of business and service impact.
- Demonstrate effective stakeholder engagement

Operational Skill
- Able to handle multiple outages at same time with coordination with relevant stakeholders
- Strong interpersonal & verbal communications with good written skills.
- Ability to manage shifts, Calm under pressure, Positive problem-solving techniques and Customer focused
- Able to take responsibility and motivate team members in difficult or stressful situations

Digital DNA
- Should identify automation opportunity and implement it.

Process enhancement
- Should understand industry standard process and framework like ITIL & ISO.
- Should be able to improve and implem

📌 AGM - IP - SME (Pune)
🏢 _VOIS
📍 Pune