Job Purpose
- Fault management for Multivendor Multi-technology IP network
- Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable workarounds/solutions
- Ensure timely management escalations for all P1/Special incidents as per process and provide regular updates

Key Accountabilities / Key Result Areas
- Manage, troubleshoot, and restore faults across multi-vendor, multi-technology IP networks
- Able to understand the overlying services: Voice, Data, and other services and their architecture
- Able to manage ISP and CORE IP network
- Comply with internal systems, procedures, and processes
- Ensure that the team complies with industry standards and best practices like ISO 20K, ISO 27K

Core Competencies, Knowledge, Experience, Technical / Professional Qualifications
Technical Skill Evolution
- Should have 10+ Years of Telecom experience with a minimum 5+ in Incident/Fault Management in IP
- Should have knowledge of routing and switching protocols like BGP, ISIS, Data centre technologies (SDN, VxLAN), OSPF, HSRP, VRRP etc. across CISCO, Juniper,



NOKIA
- Should have strong knowledge of IP Network Architecture with services
- Excellent communication and coordination skills; confident and structured when dealing with conflict
- Experience in managing major incidents with a good understanding of business and service impact
- Demonstrate effective stakeholder engagement

Operational Skill
- Able to handle multiple outages at the same time with coordination across relevant stakeholders
- Robust interpersonal and verbal communication skills with good written communication
- Ability to manage shifts, remain calm under pressure, and apply strong problem-solving techniques
- Customer-focused attitude
- Able to take responsibility and motivate team members in difficult or stressful situations

Digital DNA
- Should identify automation opportunities and implement them

Process Enhancement
- Should understand industry standard processes and framework

📌 IP - SME (Pune)
🏢 _VOIS
📍 Pune