Job Purpose
Ensuring benchmark levels of service across the customer life cycle for enterprise accounts, to proactively & reactively ring fence the customer base, to adopt a consultative approach & use analytics / digital as a means to improve customer experience, to engage with C- level, drive customer engagement programs & deliver on service improvement / development plans to enhance customer satisfaction index across enterprise products
Key Result Areas/Accountabilities
- Compliance to standard norms, monitor customer commitments across products, intervene proactively and act as an touch point to ensure minimum service level breaches
- Build a robust feedback mechanism through continuous engagement with stakeholders and accounts to review
📌 Regional Service Account Manager (Mumbai)
🏢 _VOIS
📍 Mumbai
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