About the Team:

You’ll work with the team that powers one of the most critical moments in a customer’s journey - onboarding.

Our Video KYC (VKYC) team ensures every customer verification is seamless, compliant, and built on strong risk foundations. We combine regulatory discipline with speed and customer obsession to make onboarding fast, simple, and secure.

If you love impact, ownership, and building high-performing teams in a quick-paced banking environment - this is your playground.

About the Role:

As an Assistant Manager – Video KYC at slice, you’ll lead from the front. You’ll manage the Video KYC team, drive operational excellence, and ensure every onboarding decision meets the highest quality and compliance standards.
You’ll work closely with Credit, Risk, Compliance, and Product teams to ensure smooth verification journeys while protecting the bank from operational and regulatory risks.
If you’re excited about building strong teams, solving operational challenges, and scaling compliant processes - this role is for you.

What You’ll Be Doing:





Lead the VKYC Operations Engine
Own the end-to-end VKYC operations function and ensure smooth daily execution.
Manage team performance, productivity, adherence, and quality benchmarks.
Drive roster planning, workload allocation, and capacity optimization to meet SLAs and TATs.
Act as the primary escalation point for complex cases and operational challenges.
Drive Compliance & Risk Excellence
Ensure strict adherence to RBI guidelines and internal KYC policies.
Monitor quality metrics and reduce error rates through strong governance.
Identify process gaps, compliance risks, and repeat deviations - and fix them at the root.
Partner closely with Credit, Risk, and Compliance teams to strengthen internal controls.
Own Performance, MIS & Reporting
Track and optimize KPIs such as productivity, quality scores, approval rates, SLAs, and TATs.
Own daily/weekly/monthly MIS and share actionable insights with leadership.
Use data

📌 Assistant Manager – Video KYC (Guwahati)
🏢 Slice
📍 Guwahati