Role purpose:
Engaging operational partners and understand business challenges. Driving operational excellence and effective employee experience. Getting the team to manage HR Operational transactions with positive quality and within SLA. Consistently improving processes through automation.
Key accountabilities and decision ownership
Operations
- Provide an additional level of support and guidance to the HR Administrators on HR Processes for resolving employee requests. Provide advice and guidance to the team on complex requests, working within procedures
- Responsible for ensuring SOPs are created & updated for all processes in the department.

SLA Adherence
- Manage optimal task and resource allocation to ensure that service delivery is as per defined target

Quality
- Work with the Quality manager to regularly review the quality framework and implement it and accountable for supporting audit requirements





Escalations
- Act as the point of contact for escalations coming on from the Local market, work with the team leaders to conduct a detailed root cause analysis for each escalation, provide the customer with a resolution, and put in place the corrective actions to prevent a re-occurrence.

Change Agent
- Work closely with Hub lead on future Transformation/Transition plans.
- Act as the representative of AskHR on such initiatives that may impact the teams deliverables.

Stakeholder management
- Act as a relationship manager for HR Business Partners and COEs on complex requests and ensure appropriate decision-making in line with Vodafones policy and approach, liaising with legal teams as required.
- Represent the

📌 Deputy General Manager-Internationals Payroll Lead (Pune)
🏢 _VOIS
📍 Pune