1. MISSION
1.1. Enhance awareness of customer expectations by:
Maintaining a permanent dialogue with quality staff at the customer site
Participating in periodic quality briefing meetings.
Periodically distributing briefing notes to the Group.
1.2. Eliminate line failures, in cooperation with the Divisions involved
Key point for the customer: ensure normal flow very quickly.
Key points for the Divisions: characterize the problem in the QR PDCA, completing 5W2H, doing first level analysis and send it to concerned branches
Speed-up the sending back of bad parts and if possible valuable part(s) to be compared with.
Managing sorting operations (at Customer and on advanced platforms): put in place the needed resources, systematically prepare a detailed instruction sheet, follow the progress of the activity, reporting the time spent for each operation and sorting results.
PDCA/FTA-LLC: Challenge the logical thinking of the PDCA analysis sent by the Divisions. If no progress done on PDCA improvement required, inform levels N+x (Division Functional Managers or Division Managers) and,



if necessary, the Branch Functional Department concerned (see Appendix 11 for escalation process).
Response time: should the plants or divisions fail to respond on time required by the Customer / Valeo, inform levels N+x (Division Functional Managers or Division Managers) and, if necessary, the Branch Functional Department concerned(see Appendix 11 for escalation process).
1.3. Communicate with the Customer:
React quickly when customers contacts become dissatisfied and send information to Valeo sites
Protect the customer by managing sorting operations, implementing surveys, preventive inspections,
When review of PDCA analysis is requested by the Customer, present the PDCA/FTA-LLC with Division representatives (ie: APU manager, plant manager) or on behalf of the Divisions
Serve as the point of access for customer contacts seeking information or a contact at Valeo.
Provide the Divisions with detailed

📌 AM / DM - Customer Quality (Resident Engineer) (Pune)
🏢 Valeo
📍 Pune