Role Purpose
- We are looking for an experienced professional who is autonomous, experienced, self-driven Network fanatics
- The role is to proactively and reactively manage the Network and Security devices, act on alarms from our network management systems, and act on incidents reported by our customers
- Troubleshoot analyze incidents and changes and make suggestions to fix and implement the solution
- Test and deploy software upgrades or security patches
- Work as a full member of our international team that consists of 50 Engineers globally
- As a Technical Consultant, you will be heavily engaged to personalize their customers experience and ensure a successful Palo Alto Networks product experience
- In this role, you will develop a working partnership to mitigate risks and troubleshoot to resolve technical issues for our esteemed customers
- You will engage both proactively and reactively with the customer to address any Palo Alto Networks technology technical needs
- You will also provide escalation management for any technical issues encountered with the customers enterprise deployment, resulting in faster time to value
Relevant Experience 8 + years
Responsibilities
- This role requires solid fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. Regularly updating customer cases to record the progress of calls in the call-tracking system and documenting technical solutions and product information in